Privacy Policy

1. Who We Are

This website is operated by Cheval Escapes, a boutique equestrian retreat and cottage stay provider in Normandy, France. Our website address is: https://www.chevalescapes.com

​

2. Information We Collect

We collect personal information when you:

• Make a booking or enquiry

• Sign up for our newsletter

• Fill out a contact form

• Interact with us via social media or email

The data we may collect includes:

• Name

• Email address

• Phone number

• Mailing address

• Payment information (processed securely via third-party providers)

• Travel preferences and dietary needs (if voluntarily provided)

• IP address and browsing data (via cookies)

 

3. How We Use Your Information

We use your information to:

• Process bookings and provide our services

• Send confirmations, updates, or important notices

• Respond to inquiries or customer service requests

• Improve our website and customer experience

• Send occasional marketing or promotional messages (if you opt in)

 

4. Sharing Your Information

We only share your data with trusted third parties necessary to run our business, including:

• Payment processors

• Hosting and email service providers

• Local partners (e.g., horse trainers or transport providers) for service delivery
  We never sell or rent your personal data.

 

5. Cookies

We use cookies to understand website traffic and improve your browsing experience. You can control cookie settings through your browser preferences.

 

6. Your Rights (EU Residents – GDPR)

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict certain data uses

• Withdraw consent at any time

• Lodge a complaint with a data protection authority

To exercise your rights, contact us at info@chevalescapes.com

 

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

 

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

 

9. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those websites.

 

10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:
Cheval Escapes
Email: info@chevalescapes.com
Location: Manerbe, Normandy, France